Refund policy

At Velnvo, we want you to be completely satisfied with your purchase. You may request a return within 30 days of receiving your order, provided the product is unused, in its original condition, and includes its original packaging and accessories. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support.velnvoshop@gmail.com with your order details and relevant photos. Once your return is approved and the product is received and inspected, we will process the applicable refund according to the original order and payment method. Items that have been used, damaged after delivery, or are returned without their original condition or packaging may not qualify for a refund.